Last Updated: May 28, 2024
Welcome to Farms To Kitchen (“we,” “us,” “our”). We strive to provide the freshest farm products and the best customer service. This Refunds and Returns Policy explains the process, conditions, and timeframes for returning products and receiving refunds. Please read this policy carefully before making a purchase.
Farms To Kitchen North Carolina, United States Email: [email protected]
1. General Return Policy
Due to the perishable nature of our products, all sales are final. However, we understand that issues may arise with your order. We will accept returns and issue refunds or replacements only if the product you receive is defective, damaged, or incorrect.
2. Conditions for Returns
To be eligible for a return, please ensure that:
- The product was purchased from farmstokitchen.com.
- The product is defective, damaged, or incorrect upon delivery.
- You contact us within 48 hours of receiving the product to initiate the return.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Customer Support: Email us at [EMAIL] within 48 hours of receiving your order. Provide your order number, a description of the issue, and any relevant photos of the defective, damaged, or incorrect product.
- Return Authorization: Our customer support team will review your request and, if eligible, will provide you with a Return Authorization Number (RAN) and instructions on how to return the product.
- Packaging: Safely pack the product in its original packaging (if possible) to prevent further damage during return shipping.
- Shipping: Ship the product back to us as per the instructions provided by our customer support team. Please include the RAN on the outside of the package.
4. Return Shipping Costs
We will cover the return shipping costs if the product you received is defective, damaged, or incorrect. If we ask you to return the product, we will provide a prepaid shipping label.
5. Refunds
Once we receive and inspect the returned product, we will process your refund. Please note the following:
- Inspection: Upon receiving your returned product, we will inspect it to verify the reported issue.
- Refund Processing: If the return is approved, we will process your refund to the original payment method within 7-10 business days.
- Notification: We will notify you via email once your refund has been processed.
6. Replacements
If you prefer a replacement instead of a refund, please let us know when you contact customer support. We will arrange for a replacement product to be sent to you at no additional cost if your return is approved.
7. Non-Returnable Items
Due to the perishable nature of our products, we do not accept returns for any other reasons than those listed above. Products that are not defective, damaged, or incorrect are non-returnable.
8. Contact Information
If you have any questions or concerns about this Refunds and Returns Policy, please contact us at: Farms To Kitchen
Email: [email protected]
North Carolina, United States
Thank you for choosing Farms To Kitchen for your fresh farm products. We appreciate your business and are committed to ensuring your satisfaction.
